Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • Every help request you submit to us will be attended to within maximum sixty minutes. In case your support ticket or email needs further assistance from an admin, we will forward it and leave a comment to notify you that your issue is being examined. If you order the Managed Servers package, any of the server management services included there will be carried out at a time that suits you.

  • Top quality support service

  • A First–Rate Support Service

  • Our help desk support team will be at your disposal 24x7 if you need assistance with our Control Panel or with any of the applications that we have preinstalled for you on the server. Furthermore if you need assistance with all the day–to–day admin tasks on your dedicated web hosting server, you can have a glimpse at our Managed Servers package, that includes data backup storage space, OS updates every week, installation and problem troubleshooting services, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Control Panel was pre–installed for each dedicated server. Among its functionalities is a very convenient integrated knowledgebase that will walk you step by step on how to use it. The majority of educational articles also video versions which demonstrate all the operations that you can perform in a very illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each section of the Control Panel.