Being able to get in touch with your cloud hosting company if you have any sort of questions or encounter any difficulties is important and how quickly they will reply and react could be essential, in particular when your website is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are also one way to distinguish actual providers from resellers. The second typically reply only to email messages or support tickets and you will have to wait for a whole day or even more to receive a response. When your issue involves a few replies, you could end up losing a few days in order to have a basic problem solved. Using a legitimate and reputable website hosting company, you'll be in a position to connect with the support at any moment and receive an instant reply whatever the problem or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 customer, billing and technical support for all our cloud hosting. Even if you are not our client yet and you have questions, we will help you right away and supply you with the necessary info, to give you the choice to make the very best decision when you get a new hosting account. We're available at any moment, including weekends and holidays, and we provide you with various means of communication to contact us - phone, live chat, emails and support tickets. For your convenience, we have a couple of telephone numbers worldwide, so you can call the one which is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The regular response time is around 15-20 minutes, which means that you can forget about waiting for days to get assistance for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
You're able to try our support services even before you buy a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and basic questions. Our agents can help you pick the best package or offer you details about our servers, so as to check if the system requirements for your websites are met. If you are a current customer, you'll also be able to contact us through email or through our ticketing system, which is accessible from the Hepsia hosting Control Panel. We warrant that if you use these 2 methods of correspondence, you'll receive a response within no more than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you have used the hosting services of other suppliers, even large ones, you are able to compare the reply time since it often takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server through our company, you can get in touch with us 24/7 for any kind of server-related issue or forvarious issues or questions about the pre-installed software your server comes with. In case you haven't obtained a VPS server package yet, you'll be able to learn more information about our services by giving us a telephone call or via our live chat service. For more tech issues, you are able to send an email message or open a support ticket from your billing Control Panel and you'll receive assistance within less than one hour regardless of the time of the day, even on weekends and holidays. The typical reply time generally doesn't exceed half an hour. If you'd like to have assistance for third-party software, you're able to take advantage of the Managed Services upgrade that you can include to each and every VPS plan and our administrators will assist you with any set up or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive well-timed support in general, let alone when you run a whole server, so every single dedicated server that we offer includes 24/7 support with 1-hour reply time guarantee whatever the issue. The service is free of cost for any difficulties with the server or the software that was installed by our admins through the setup, therefore you'll be able to contact us as many times as you'd like, even during holidays. You could either open a ticket from your billing area or you could send an email, and the actual response time for both rarely surpasses thirty minutes since we have admins available twenty-four-seven. If you need general info about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you could use our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, which you're able to add to your server package from the billing Control Panel.