Though this is not the most importantaspect to identify a dependable cloud hosting provider from a bad one or a reseller from an actual supplier, the option to call and talk to a live person is an indicator that you are not working with a one-person company and that you will be able to reach someone every time you're looking for assistance. The phone support for hosting services may range from common to professional, therefore the problems that can be resolved with a call differ depending on the particular provider. In the general case, these matters are simpler and include billing or 1st level tech issues as more difficult tasks usually require a support ticket where both you and the administrators can track what's going on with a given situation. However, being able to call your service provider can save you considerable time and efforts for the countless small things which may eventually appear at the time you manage your website hosting account.
Phone Support in Cloud Hosting
Because we have live phone support 14 hours per day, you are able to contact us and talk with our customer support representatives to get more information about any of the cloud hosting that we supply and make sure that our servers match the system requirements for your websites before purchasing anything. For your benefit, we now have phone numbers on as many as 3 different continents so that you are able to call the one closer to you - in the USA, Great Britain or Australia. In case you're already a customer, you'll be able to phone us about general and billing issues, or even about some tech issues. In case the trouble is strictly technical or it can take more time to analyze, you'll have to employ our ticketing system, that will enable both you and our tech support crew to keep track of the info supplied by either side.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we provide feature live phone support for 14 hours daily. In case you're not sure which plan will be appropriate for your websites, you'd like to find out more about a plan's specs or you'd like to have any other type of info about our services, you are able to call any of the local telephone numbers which we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. If you already own an account, you're able to get in touch with us about sales and general issues, although we are often able to help with a variety of technical issues as well. For entirely tech issues you will need to employ our integrated ticketing system where the communication between you and our tech support team will be in one place, which is the best option when your problem can take extra time to be taken care of or it has to be escalated to our system administrators.