If you’ve ever got any inquiries in regards to your hosting plan or if you encounter a problem with your websites, you will have to touch base with the respective hosting provider’s technical support team. It may not make a difference how fast they will answer if you’ve got a generic query, but an issue like a mishandled software app update, for instance, may result in your website becoming damaged or invisible on the Internet. And the longer you wait for the support team to help you, the longer the site will be down. In case you offer goods or services online, any downtime will affect your website in an undesirable way and you may lose current or potential customers. A lot of hosting providers, chiefly resellers, reply to emails and tickets within 24 hours, but in the electronic space that is much too long, since customers will rarely go back to a site that isn’t functioning correctly over a lengthy time interval.
One-Hour Response Guarantee in Cloud Hosting
If you are using any of our cloud hosting and you have a question or stumble upon some predicament, you can get in touch with us 24-7-365 by submitting a ticket or by sending an e-mail and we promise that you will get an answer in less than an hour. If the issue can be sorted out, we’ll do it before we respond to you, whereas in case there is something that you have to do on your end, we’ll provide you with all the needed details – what workable solutions to try, what settings to check, etc. Usually, you’ll receive a reply within maximum 30 minutes, so waiting for hours or even for more than 1 day to receive assistance is something out of the question. Our sixty-minute reply time guarantee is valid for any enquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we are aware of how vital it is to receive prompt help, we guarantee that you will never need to wait around for more than one hour to receive a response to any trouble ticket that you post via your semi-dedicated server Control Panel. Actually, you’ll rarely have to wait for more than twenty to thirty minutes and this applies to any query irrespective of what its nature is – billing, general or technical. Furthermore, our client and tech support team is on duty 365 days a year, which is why even if you submit a ticket during holidays, you will invariably receive a fast response, which will include the answer to an inquiry, the solution to an obstacle or the details needed to sort out an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never have to spend a whole day waiting around for an answer like you would with plenty of other web hosting companies.