A live chat is among the many methods of communication provided by some web hosting companies as a part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or tech support. This method of communication is faster compared to a support ticket and it makes it much less likely to misspell or misunderstand a word in comparison to a phone call with an agent. What's more, if the problem that you have requires some time to be reviewed and resolved, you can do something different meanwhile rather than just waiting, like you would have to do when you call. Also, you can use a live chat support service without charge provided that you have world wide web access even when your website hosting provider is situated in a different country and they don't have a local phone number you can call.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all of the cloud hosting that we offer and we are able to assist you with almost everything live. If you don't have an account with our company yet, we will provide you with more details about the plans to help you to pick the most suitable package. If you are a current customer, we are able to help you with any billing or general matter as well as with multiple common technical issues, for instance an e-mail address setup in a desktop email client. In case you are unable to give us a call for whatever reason or you're in a country where we don't have a local phone number, our live chat will be the best choice to contact us. Of course, some situations require longer time to examine and test, which means that you'll have to open a ticket to our technicians, however, we will save your time and help you with numerous troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is designed for all our future and active customers. If you are searching for a new website hosting account, you'll be able to chat in real time to one of our representatives and get more details about our semi-dedicated hosting service in order to choose the right package for your web sites. If you already own an account with us, we can support you timely with billing, general and 1st level techmatters. Even though in certain cases you will need to open a support ticket since there're problems that can't be resolved through a live chat, we will be able to assist you with various common tasks, for example installing an email account in an e-mail client or forwarding one domain to another one. In this way, you will get timely support and you will save time and effort.